Terms and Conditions
Play Logia N.V. (the "Company") is incorporated under the laws of Curacao with offices at Dr. M.J. Hugenholtzweg Z/N UTS-Gebouw, Curacao.
The Company is licensed and regulated by the Curacao Gaming Authority and operates under License No. 1668/JAZ for the purposes of operating and offering Internet casino gambling services.
PLEASE READ THE TERMS AND CONDITIONS SET OUT HEREIN TO THEIR EXTENT BEFORE REGISTERING WITH US AND/OR BEFORE USING ANY OF THE SERVICES PROVIDED BY THE COMPANY.
These Terms and Conditions are in effect from April 1, 2016 and supersede all previous Terms and Conditions.
1. ACCEPTANCE OF TERMS AND CONDITIONS
1.1. In order to access or use any of the online or interactive gaming products and services provided by the Company you are required to read and accept this section. We collectively define these products and services as "Unique Casino" and we refer to each individual game (roulette, blackjack, slots etc) as a "Games Product".
1.2. By registering with the Company or by using the Company's gambling services you agree to be bound by the Company in terms of a contract. As such, the Terms and Conditions constitute a binding legal document between you and the Company and the Terms and Conditions shall govern your use of the Company’s gambling services in all circumstances.
1.3. If there is any inconsistency between the General Terms and Conditions and any other information, presented on Unique Casino, then the General Terms and Conditions prevail.
1.4. We reserve the right to change the Terms and Conditions. In any case, we will make reasonable endeavors to guarantee that any critical changes to the Terms and Conditions will be notified to you by a proper method (such as a notification on the website or by email) depending on the degree of such changes.
1.5. The latest version of the Terms and Conditions will be placed at an appropriate place on the Unique Casino website and will be available through the link http://www.uniquecasino.com/en/terms/. Each time you access or use Unique Casino, it is your obligation to review the Terms and Conditions and continue to abide by them.
1.6. If a certain change of the Terms and Conditions is made with which you do not agree you may quit utilizing the relevant part of Unique Casino or close your Account. Be that as it may, your continued access or utilization of Unique Casino will be seen as an acceptance of the Terms and Conditions and any changes to them as at the time of use or access.
2. COMPLIANCE WITH LAW
2.1. Using our services under the age of 18 or any other legal age for gambling in your country is completely forbidden, and this is considered to be a confirmation by you that you are aware of any offence connected to gambling under legal age in your jurisdiction.
2.2. You consent that by registering, betting, wagering or using any of our services you do not break any local or national law in your country, place of residence, or the place from which your bets or wagers are offered to us, which prohibit gambling, and not even access any of our services from within a jurisdiction that outlaws such access or use or if you are a citizen of a nation state that restricts its citizens from participating in gambling (counting, without restraint, the United States of America and its territories and dependencies).
2.3 In any event, we do not accept players from any of the following countries / locations: Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Botswana, Bulgaria, Cameroon, Chad, Curacao, Ethiopia, Georgia, Guinea, Hungary, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Moldova, Morocco, Niger, Nigeria, Pakistan, Philippines, Qatar, Russia, Samoa, Seychelles, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam, Yemen, Zambia, Zimbabwe.
2.4. A breach of any law by you is your responsibility alone. If you are suspected of breaching any laws, we maintain the right to suspend you from our services, close your account and/or refuse to pay you winnings. We likewise reserve the right to block provision of Unique Casino in whole or to a limited extent to any territory for any reason, without notification.
3. OPENING AN ACCOUNT
3.1. Opening an account with us (a "Customer Account" or "Account”) is a prior condition before using any of the parts or products on Unique Casino.
3.2. You must open your own account, and are limited to one account only. In any case of account duplication, we reserve the right to close them or combine them, to reject or negate any bets or wagers placed through duplicate Customer Accounts and/or to deactivate any given bonuses. You may request a new Customer Account by contacting us at firstname.lastname@example.org. When doing so, please specify the reason for the request. If we accept your request and open a new account for you, the old Customer Account will be closed.
3.3. You must not let anyone else (including, without limitation, any person under the legal age for gambling) use your Customer Account, accept any prize, or participate in Unique Casino under any circumstances.
3.4. You confirm that any payment method that you use while using our services, whether it is a credit/charge card or another method, is yours and carries your name.
3.5. Any funds, deposits, winnings or balances held in your Customer Account are not subject to any form of interest payment.
3.6. If you are accidently credited with any funds to your Customer Account, we shall be licensed to make appropriate adjustments. If you use these funds to place bets or wagers, we reserve the right to void all such bets/wagers and inverse any winnings at our discretion.
3.7. If you withdraw funds that were erroneously credited to your Customer Account, you agree to repay us on request and we reserve the right to use any subsequent amounts you deposit with us to offset this debt.
3.8. We will be happy to assist you with any problems that may occur while opening an account. If you need help, please contact our Customer Support team.
4. CUSTOMER INFORMATION
4.1. Choosing a username and password to access your account is required. You will be able to change your password on the My Account page under the Change Password tab.
4.2. It is your responsibility to keep your username and password safe and secure and not to allow anyone else to use them. Any use of our services by third parties will be considered valid. If you suspect that another person is using your account you must contact our Customer Support team immediately.
4.3. All information provided by you including transactional information entered by you must be correct, accurate, relate to you personally, and reflect your purposes alone.
5. AGE AND IDENTITY VERIFICATION
5.1. We reserve the right to process, utilize or record any private information you have given us before and after accepting your customer account application, and to supply it to authorized third parties, in order to verify your identity and payment methods. These third parties will confirm any details we provide them against any databases (open or private) to which they have access and might keep a record of that check.
5.2. We may act to confirm any data you have given us while applying or trying to make a withdrawal, in order to guarantee you are 18 or over or otherwise meet the legal requirement for gambling in your country. This may or may not apply where we identify the use of a payment method which may be accessible to individuals under the legal age of gambling. Deposits or withdrawals may be blocked until we have finished the verification process.
5.3. We may initially try verification of your information electronically. However, in case we do not or cannot do so, we may request that you supply us with more documentary proof within 72 hours of our request. This may include a request for things such as a color copy of your passport photo, driving license, other government approved photographic ID, and a duplicate of a recent utility bill, bank or card statement, a partially-covered copy of the card used for payment or any other documents we may require for the purpose of identification and validation.
5.4. Until we complete the identity, card details and age verification process, you will not be able to open or use your account or withdraw any winnings. Alternatively, we may suspend your customer account, and forbid you from gambling or withdrawing winnings until all required validation has been completed satisfactorily.
5.5. If an age verification check indicates you are underage, we will negate and/or retract all winnings and bonuses. We reserve the right to perform random security checks at any time, and to demand additional documentation in order to validate you in this context.
5.6. For security purposes as well as your safety, we may record and monitor any telephone calls, emails and live chats through which you communicate with any of our Customer Support teams.
6.1. Play Logia N.V. is determined to be completely on guard on preventing cases of money laundering and financing of terrorism and will make all endeavors in order to protect itself from these kinds of activities.
6.2. Therefore the company shall operate the following actions:
*Ask all players to fill their identification details while opening account and to supply us with all information needed in order to comply with applicable AML related regulation;
*Keep in possession a secure list of all registered Players and their identification and transactional documentation.
*Prevent underage players from playing.
*Prevent players residing or playing from non-reputable jurisdictions from playing.
*Limit deposits to one thousand Euro (€ 1,000).
*Prevent players from opening more than one account with the same name.
*Not accept anonymous accounts or accounts in fictitious names such that the true beneficial owner is not known.
*Not accept cash from Players. Funds may be received from Players only by credit/debit cards. Winnings will not be distributed before a strict check for compatibility between the name of the account and the credit card holder's name.
*Funds transfer between accounts are completely forbidden.
*Check the background and intentions of any complex or large transactions and any transactions which are particularly likely to be related to money laundering or the funding of terrorism.
*Cooperate with all relevant administrative, enforcement and judicial authorities in their endeavor to prevent and detect criminal activity.
*If a player is caught providing false information, Play Logia N.V. shall immediately cancel that person’s registration as a Player with the company.
7. WITHDRAWALS AND DEPOSITS
7.1. Any mention of payments to or withdrawals from a customer account refers to any payment to us, and/or payment by us, made through our payments systems and processes.
7.2. You can choose between several payment methods under your customer account, in order to deposit money, but you are allowed to withdraw money only by wire transfer. More details on the payment options currently available and any charges associated with them can be found in the FAQ section.
7.3. Except in circumstances where restrictions on withdrawal are applied (e.g. in relation to funds connected to bonus schemes) you may withdraw funds from your Customer Account once all payments have been approved and you have fulfilled our verification process. In this case (where payments are approved and all documents have been sent to us) we will process the request within 24 hours. Verification documents may include:
Photographic ID. This will be a copy of a current ID, showing your name, photograph and signature. Options for such IDs are: Passport/driving license/National ID card.
Credit/Debit Card: A copy of the front and the back of the card used to fund your account. For security purposes please block the middle 8 digits, and the 3 security digits on the back.
Proof of address: A recent utility bill or a credit card statement showing the same address with which you have registered your account.
7.4. The minimum amount for a withdrawal is 100 Euros. If you wish to withdraw less than that, it will entail paying an additional fee. Withdrawal of winnings and bonuses from pre-deposit free bonus money is limited to a maximum of 250 Euros. Any winnings or bonuses beyond 250 Euros that have accumulated prior to your initial deposit is available for wagering but is not redeemable, irrespective of subsequent deposits.
7.5 withdrawals of winnings and bonuses from pre-deposit free bonus money is limited to the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Netherlands, New Zealand, Norway, Spain, Sweden.
7.6. Winnings may be withdrawn in amounts of no more than 1500 Euros per calendar week.
7.7. You can make up to 4 withdrawals a month without charge. Each additional withdrawal transaction shall be charged a 60 Euro fee.
7.8. We reserve the right to charge a reasonable commission based on currency exchange rates if we have reason to believe,a customer is not maintaining an appropriate level of play and is taking advantage of exchange rate fluctuations. Our currency exchange rates are based on the daily rate provided by www.xe.com.
7.9. Withdrawal requests may be subject to audit before processing and we reserve the right to reclaim bonuses or any winnings if a request fails an audit.
8. SUSPENDING AND CLOSING AN ACCOUNT
8.1. We reserve the right to suspend your account or access to the funds it holds, in case of suspicion of misuse of our website, illegal activity, fraud, money laundering, breach of security, charge backs, cheating, using our services in a jurisdiction that finds it illegal or if you are under the minimum legal age for gambling.
8.2. Withdrawal of funds might be temporary withheld, until we complete our investigation in the context of any legal or regulatory obligations that we may have. Furthermore, we can also suspend or close any account, according to our judgment.
8.3. In the case of suspension of your account, you may provide us with evidence addressing our suspicions within 3 months following the suspension. This policy is detailed further in the section "Complaints and Disputes".
8.4. If your account has a positive balance, you have the right to close it, by making a request to our Customer Service Team. In this case, you will be sent the sum remaining to the credit of your Customer Account by a method of payment decided by us.
8.5. We reserve the right to suspend or close your account in any case of charging back your deposits, which is considered a violation of these Terms and Conditions. In such a case, we will be entitled to confiscate any balance of funds in your account, including deposits and winnings. This will be considered an offset for the charge back.
8.6. If inappropriate behavior by you or misuse of your account has led us to withhold your funds, we will proceed according to the appropriate laws and regulations.
9. RESPONSIBLE GAMBLING
9.1. We urge you to act with responsibility in setting limits for gambling on our website. Please read Responsible Gambling. Our Customer Support team will gladly advise you and set your deposit limits for you. We do not take responsibility if you try to by-pass these limits in any legal or illegal way.
9.2. We respect and encourage self-control and self-imposed avoidance of gambling. To this end we give you the option of taking a break from gambling on our website for your chosen time frame of day/week/month, as per your request. During this period, you will not be able to access games or deposit/bet/wager in any way.
9.3. You can choose to close your customer account for an indefinite period of time, if which case we will remove you from our mailing lists and return any balance to you. Once closed, you may contact us and request to re-open your account in the future.
9.4. We will encourage you and assist you in your efforts of self-exclusion or imposing of limits, and stop sending you marketing materials. However, we cannot help you regarding gambling/receiving marketing material from other parties, casinos or websites, therefore extending your self-exclusion / limitation action to all other gambling services is your responsibility alone.
10. BETS OR WAGERS
10.1. It is your responsibility to read, check and understand any wager or betting instructions before placing your bet or wager. It is your obligation to make sure that any bet or wager chosen by you reflects your intentions and we do not take responsibility for any mistakes or misunderstanding on your part. When a wager is placed by you on a Game Product, the same amount is charged against your customer account.
10.2. In all cases, where there is any disagreement or question as to the details of any wager or bet gambled on a Games Product or to the outcome of any bet or wager, our electronic records (which are part of our regulated and audited technical facilities) will be the determining factor. You consent that the records of Unique Casino shall be the final authority in deciding the validity and terms of any bets or wagers you place and the circumstances in which they were done.
10.3. Using or exploiting any bugs, errors, vulnerabilities, glitches or design flaws in the Website or the Game Products to gain an unfair advantage or any personal gain is forbidden. Recognized or suspected bugs should be reported as quickly as possible to the Customer Support team. Customers who recognize or suspect a bug in any of the Game Products that results in non-standard winnings should cease play immediately and report it.
10.4. If we have reason to suspect fraud, bug exploit, underage gambling, any illegal or illegitimate activity or non-compliance of the policy laid down in these terms or conditions, we reserve the right to decline all or any part of a bet or wager made, negate any bet or wager that has been made, block withdrawals, retain any deposits made and withhold payment of any deposits, winnings or bonuses.
10.5. We will only pay out winnings that have been fairly won in accordance with these Terms and Conditions. All winnings will be credited to your customer account.
10.6. In the case of any game operations failure, such as server crash, software failure, communications failure, loss of power, natural disaster and the like, reasonable precautions will be taken to prevent information loss and reasonable efforts will be made to recover information. However, in the case that information is lost, and cannot be recovered, any claims of bets made that cannot be confirmed by the information in our systems, cannot and will not be accepted.
11. FAIR GAMBLING
11.1. We will make every effort to deal fairly with Customers and correct any failure or flaw in our systems.
11.2. You consent and agree that our random number generator software will determine the outcome of wagers or bets on the Games Products and that its calculations will be final and prevail in all aspects.
12. SECURITY, DATA PROTECTION AND PRIVACY
12.1. You agree that security is important to all parties. We will make every effort to secure and protect customer and gaming information, our operations and communications between us, including security checks and the use of secure technology.
12.2. We will make every effort and employ technological means to safeguard our systems and the information in it against malevolent attack including, denial-of-service (DOS), distributed-denial-of-service (DDOS), viruses and other malicious activity.
12.3. Regarding protection of information and operations, we will act in compliance with relevant data protection laws and regulations appropriate to our operations.
12.4. You agree that we may share your private information with regulators, authorities and other legal bodies as required by regulations affecting our operations as well as with law enforcement authorities for the purpose of investigating fraud or money laundering or any other illegal activity.
12.5. To ensure that your credit, debit or charge card is not being utilized without your consent, we will verify name, address and other personal information provided by you during the registration process against appropriate third party databases. By consenting to these Terms and Conditions you agree to such checks being made. In executing these verifications, personal information provided by you may be exposed to a registered Credit Reference Agency which may keep a record of that information. You can be assured that this is done only to verify your identity, and that your credit rating will be unaffected. All data provided by you will be dealt with securely and responsibly, in accordance with the Data Protection Act 1998.
12.6. Our policy is not to sell or provide customer data to third parties for commercial purposes. Only the Company and our order processing contracted partners may have access to information you provide us with.
13. CODE OF CONDUCT
13.1. In some Games Products you may have the opportunity to interact with other customers in virtual chat. The intention of such chat is to contribute to Customers’ entertainment and communication. We reserve the right to block access to such chats for any customer at any point.
13.2. While participating in chat with other customers or with a member of the customer support team, you accept that any unpleasant, offensive or inappropriate language will not be tolerated and that you will not bother, threaten, embarrass or shame other customers or Customer Support Team members.
13.3. You agree that you will not post or send to anyone through any chat, e-mail or message through Unique Casino any insulting, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any manner upon the rights of others or cause an insult, distress or discomfort or which are unlawful.
13.4. You consent that you will not promote any betting, gaming or any other products in chat or anywhere else on the Website.
13.5. You agree that we and only we have the right to use, copy, modify, adapt, distribute, show, reproduce and transmit any information that you write in any chat including allowing other users of Unique Casino to see and copy such information. In any event, you consent that you are not eligible to use anything you have written in chat in any way without our approval and that we are not obligated to supply it.
13.6. The Company reserves the right to deny service to a customer who has caused offence or otherwise breached our Code of Conduct, either by stopping communication with him or blocking the offender’s account for an indefinite amount of time.
14. BONUSES AND PROMOTIONAL OFFERS
14.1. You consent that when you register for Unique Casino you are requested to indicate on the registration form whether you agree to receive marketing materials or information from us, our partners or selected third parties.
14.2 The Company may in some cases offer or award you complimentary or bonus amounts to be credited to your customer account. Some bonuses may only be utilized in conjunction with the Games Products indicated when the bonus is offered or granted. All bonuses are bound by the Terms and Conditions of the relevant bonus offering or applicable promotional terms and bonus release restrictions contained in the applicable offer or award.
14.3. Bonus offers and promotional offers (unless mentioned to be generally available) are personal and are designated for the addressed recipient or group of persons only and cannot be transferred. If you are not the intended recipient or you are not part of the intended group, then the bonus or promotional offer cannot be received by you.
14.4. You accept that it is your responsibility to make sure that any bonus offer or promotion you are interested in is still available, that you are eligible for it, and that you acknowledge any terms that apply to it.
14.5. We reserve the right to restrict the number of times that you may use a bonus or promotional offer. In addition to the conditions expressly declared in the offer itself, bonuses and promotional offers are limited to one account per person, family, household address, email address, credit card number and other common environments which share the same IP address (offices, hotels, coffee places, etc.). At any time where multiple participation is allowed, we reserve the right to restrict the number of participants, at our sole discretion.
14.6. The inclusion of participants in any bonus or promotional offer will be a result of criteria we select at our discretion, such as any combination of the following: Age, Country of residence, IP Address and other forms of segmentation.
14.7. Some types of bonus you get are marked for you to claim, rather than be automatically credited to your account. In such cases it is your responsibility to claim them before their validity date expires. To claim a bonus, go to “Available Bonuses” on your “My account” page, and select the bonus you wish to claim.
14.8. When playing, your funds will initially be deducted from Cash Money balance, followed by Bonus Money balance.
14.9. Withdrawal restrictions apply to wagers made with bonus funds only (Bonus Money balance), not with real money (Cash Money balance). Any winnings from real money bets are instantly available for withdrawal.
14.10. You can withdraw bonus money received and any winnings gained from wagering that bonus money, subject to the conditions described below:
Withdrawal of bonus money received and bonus money from free spins is subject to the precondition that 30 times the bonus amount is wagered first, excluding wagers on table games.
Withdrawal of winnings received from free spins or other bonus money prior to your first deposit is subject to the precondition that 150 times the bonus amount is wagered first, excluding wagers on table games.
14.11. Table games, Video Poker games and Keno are not included in the calculation of wagering 30 times or 150 times the free spins and bonus money referred to in 14.10 above. In other words wagering must be done on non-table games to qualify for the bonus withdrawal condition.
14.12. When claiming a welcome bonus, birthday bonus, bonus wheel bonus or special bonus, any existing Bonus Money balance will be lost and your wagering progress will be reset.
14.13. By asking for a withdrawal, you give up all the Bonus Money balance in your account.
14.14 The Company reserves the right to change the structure of the bonus program at any time.
14.15. The Company reserves the right to amend, cancel, reclaim or refuse any promotion or offer to any customer, in particular, to players who, in its judgment, are suspected of misusing our website.
14.16. We reserve the right to demand of any Customer, at our discretion, to supply satisfactory evidence as to his identity, prior to us crediting any bonus, free bet or offer to their account.
14.17. A minimum deposit of €10 is required in order to receive a deposit bonus.
14.18. Free Spins bonuses are valid for a limited number of days as specified at the time of bonus notification.
14.19. Free spins' game choice and pay lines are set by Unique Casino.
14.20. As soon as you make your first deposit and your account has been verified, you will be granted 20 free spins on one of our most popular slot machines. Any winnings you make will be added to your Bonus Money balance.
14.21. The bonus wheel promotion is available to players of account status Bronze and up.
14.22. The bonus wheel can be spun once a week (Monday to Monday) in order to win a random bonus on your next deposit.
14.23. The option to claim a deposit bonus won on Bonus Wheel shall be available on your My Account page for 10 days. If the deposit bonus won has not been claimed, you will not be able to spin the bonus wheel during that period.
14.24. Players may claim Cashback bonuses if eligible.
14.25. Cashback bonuses can be claimed through the My Account page. They will be displayed under Available Bonuses, if you are eligible.
14.26. You are eligible for Cashback only when the total amount of bonus chips received does not exceed 20% of the your historic betting results (losses minus winnings).
14.27. The Cashback amount shall be determined based on the your VIP status.
14.28. Maximum amounts for Cashback bonus credited shall be as follows:
€25 for account VIP statuses of Bronze, Chrome or Silver.
€50 for account VIP statuses of Gold or Platinum.
€75 for account VIP status of Diamond.
€100 for account VIP status of Red Diamond.
14.29. Cashback claims shall be paid to your Bonus Money balance and follow the bonus withdrawal restrictions described elsewhere in these Terms and Conditions.
14.30. Cashback can be claimed no more than once in a 24 hour period.
14.31. No more than 4 Cashback claims can be processed in a calendar month.
15. PERSONAL USE AND INTELLECTUAL PROPERTY
15.1. Unique Casino and Games Products and any client software owned by or licensed to us that may be provided by us to you or downloaded from sources made accessible by us for use with any part of Unique Casino and Games Products and include also all trademarks, trade names, domain names, pictures, graphics, logos, design, animations, photographs, videos, audio, music, text and other content (collectively termed "Unique Casino IPR")
15.2. You consent that all copyright and all ownership rights and other intellectual property rights in Unique Casino IPR are owned by us or our licensors and that you have completely no right or other interest in any such items except as specifically mentioned in the Terms and Conditions.
15.3. You are given a personal, non-assignable and non-transferable license to use the Unique Casino IPR solely for the aim of entertainment and using Unique Casino and Games Products and for no other purpose whatsoever, and especially, not for purposes of auditing, reviewing or any commercial or organized use.
15.4. You may not sublicense, assign or transfer the license given to you, or rent or lease or part with the whole or any part of such license or of the Unique Casino IPR embodied in such license.
15.5. You may not copy, transfer, reproduce, distribute, exploit or make any other use of data on the Website in any aspect other than for the intention of displaying it on your computer screen.
15.6. You may not link Unique Casino Website to any other website without our written permission.
16.1. You consent that we do not endorse, nor are we responsible for the content or information in any third party advertising, links, marketing or other presence on the Website.
16.2. You consent that we are free from any demand or claim, including legal fees, made by any third party in connection to your use of the Website including you breaching any Terms and Conditions, any applicable laws, or the rights of another person or entity.
16.3. You accept, agree and acknowledge that we are not liable to you for any loss whatsoever following from the use, abuse or misuse of your Customer Account or any of our products and services and any corresponding Websites and/or any technical problems, system breakdowns, delays, imperfections, interruptions, manipulated or improper data transmission, loss or corruption of data or communications lines failure (as well as any failures that affect the ability for interactive television return-path capabilities), distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our products and services;
16.4. You consent that we do not take responsibility for compliance with the fact that you may be bound by law to account and make payments to tax authorities regarding of your use of or access to Unique Casino or the Games Products including your winnings and that remains your responsibility alone. The Company will not reveal details of your winnings unless required by law. If you are located in a jurisdiction where your winnings are taxable, you must, at your own responsibility, keep track of those winnings and report them to the right authorities.
16.5. You consent that you will have no cause of action or other rights or claims against the software developer of the Games Products for any subject, cause or thing related to your participation in the Games Products.
17. COMPLAINTS AND DISPUTES
17.1. By "complaint" we allude to a complaint you hold about any form of our conduct in relation to your dealings with us and by "dispute" we refer to either a complaint which is not resolved or a disagreement which is connected to the outcome of a gambling transaction on a Games Product.
17.2. If you have a complaint, you are requested to contact the Customer Support team immediately. Complaints must be sent as soon as circumstances arise.
17.3. We will attempt to resolve all complaints as quickly as possible. If for any reason you are unsatisfied with our handling of your complaint, you may ask the Customer Support Team to escalate the matter to a Unique Casino Manager.
17.4. We reserve the right to save all communications with you and any other person connected to your complaints or disputes. If there is a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any adverse evidence, shall be decisive.
17.5. You consent that any complaints or disputes are confidential whilst a decision is being sought and thereafter. You agree not to reveal the existence, nature or any part of any complaints or disputes to any third party. Any failure to abide by this secrecy obligation is considered to be a breach of the Terms and Conditions and in such a case, we reserve the right to discontinue looking for a resolution to your complaint or dispute.
18.1. In any case that you do not understand a part of the Terms and Conditions please contact our Customer Support team.
18.2. The Terms and Conditions constitute the full agreement between us and no other terms apply.
18.3. We will not be responsible for any breach of this agreement by us in so far as it is caused directly or indirectly by circumstances beyond our fair control and which prevents us from fulfilling our obligations to you.
18.4. These Terms and Conditions are formulated in the English language. If at any time they are presented to Customers in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text shall prevail.
18.5. Nothing written or said by any employee or agent of the Company shall constitute an alternative of the Terms and Conditions or a legitimate representation of the nature or quality of any facet of the products or services that we offer.
18.6. Employees of the Company, its licensees, distributors, wholesalers, affiliates, and subsidiaries are not entitled to participate in Unique Casino other than the purposes of testing, verification etc.
18.7. You consent that your involvement in Unique Casino is personal and not professional and that you participate only for your own entertainment.
18.8. You are aware of the possibility of losing money by using Unique Casino and take complete responsibility for any losses.