I've forgotten my log in details, how do I retrieve them?
At Unique Casino your username is the email you registered with. Your password is private and not saved in our system. If you forget your password, you can reset it by clicking on “Forgot your password?". If you don't remember the email address that you registered with, please contact our support team. If you don’t receive any email within several minutes, please check your “Junk mail”.
Can I change my account name/password?
Unfortunately, you can’t change your account name, but you can certainly change your password.
Are my log in details and credit card completely secured?
Absolutely! Unique Casino encrypts all the information and credit card details provided by players, using 256-bit Secure Socket Layer (SSL) technology. Your credit card details are only sent once to Unique Casino and then stored encrypted in Unique Casino secure systems.
Can I log in to my account from my mobile?
Yes. You can use the same account from your mobile device. Unique Casino uses advanced technology that lets its players enjoy the full casino atmosphere on your mobile screen, including secure deposits and withdrawals of money.
Can I close my account at Unique Casino?
Yes you can. Please contact our Support and they will close it for you.
Can I temporarily freeze my account?
Yes. You can freeze your account within time frames of a day/week/month. Please contact Support and they will execute your request.
Do you offer bonuses?
Unique Casino offers several types of bonuses including: A 100% welcome bonus, free spins, weekly random bonus wheel promotion, Cashback and more. For more information about our bonuses please visit the Promotions page.
Do you offer a VIP program?
Yes. Once a member makes his first deposit he automatically joins our loyalty program and starts enjoying its benefits.
Can I limit my gambling?
Yes. You can limit your deposits in to a maximum amount of money within a time frame of a day/week/month. Please contact Support and they will do this for you.
What are your deposit methods?
You can fund your account using any of the following methods: Visa, Mastercard, Neteller, Skrill, Paysafecard and iDeal.
Is there any cost for a deposit/withdrawal?
No. All transactions are completely free of charge.
Is there a minimum amount for withdrawal?
Yes. The minimum amount for a withdrawal is 100 Euro.
When will I get my money after withdrawal?
It should take no more than 24 hours for us to process your request, plus 3-5 business days depending on your bank’s location.
What is a Swift Code?
A Swift Code (a standard format of BIC code) is an 11 character identification code for a particular bank used for transfering money between banks. Many banks include this information in their online customer account login. Alternatively you can contact your branch.
What is an IBAN code?
IBAN is a unique code for each bank account. It starts with your county code followed by letters and numbers, often used for transferring money between banks. Many banks include this information in their online customer account login. Alternatively you can contact your branch.